If you bought any Shower head (Hand Held, Rain, or fixed)

All Shower Head Products

Bidet

Get help If you bought our 3 Spray, Multi-function Hand Held Shower head

3-Spray Handheld Shower Head

Help if you purchase a HammerHead Showers Shower Head Holder

Shower Head Holder

Help if you bought our Adjustable Shower Arm

Adjustable Shower Arm

Shower Hoses

Help if you bought our Swivel ball Adapter

Swivel Ball Adapter

Shower Head Filter

Diverters

Slide Bar

Help if you purchase a HammerHead Showers 1-Handle Valve and Trim Kit

Shower Valve and Trim

FAQs for our Teak Shower Accessories (Mats and Benches)

Teak Shower Accessories

Send an email to our customer experience team.

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Installation Videos 

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The Shower Head Store

Product Support for The Shower Head Store All Metal Shower Heads and Accessories.

The Shower Head Store - Product Support for Our All Metal Shower Heads and Accessories.

Product Help

Shower head nozzles are missing/loose. How do I replace?

I think I'm missing a part, how do I get a replacement?

When will out-of-stock items be back in stock?

What products do I need to remodel my bathroom?

How heavy are your shower heads considering they are metal?

Does your hand held shower head have on/off functionality on the unit itself?

How many spray features does your handheld shower head have?

Which shower head should I choose?

How do you adjust the bidet pressure?

Can the bidet be used in the kitchen?

Can the Bidet be connected to hot water?

What should I do if my bidet is leaking?

How to Troubleshoot a Loose Trigger on a Bidet Spray

The shower head doesn't angle down far enough, what should I do?

The shower head is leaking out of the faceplate.

How do I remove the blue cap?

Is there a way to reduce the shower holder tension? The pivot ball is too stiff.

Does the shower holder fit all shower heads?

My shower head isn't fitting into the holder.

My adjustable shower arm is leaking, how do I fix?

The instructions say I put washers in both ends of the hose but there's already washers in there? Am I supposed to put 2 washers?

Is the stainless steel hose lined with anything such as plastic or pvc?

Will your shower hose fit my existing shower head? Is the fitting universal?

The hose coil has disconnected, how can I fix it?

How do I adjust the tension in the Swivel Ball Adapter?

Can My Shower Arm Support the Weight of the Shower Head Filter?

Are Replacement Filters Universal?

Do Shower Head Filters Affect Water Flow?

Will the Shower Head Filter help filter out copper?

Does this Showerhead filter remove iron oxide?

What percentage of chlorine is removed by your filter?

How long does your filter remain effective?

Will the filter go bad if stored for a couple of years?

What percentage of the filter is made up of KDF55?

What other contaminants does the filter remove?

Can your filters work with well water to filter out calcium?

Do your shower head filters reduce heavy metals down to 1 micron?

The diverter knob is falling off, how can I fix it?

Does the Diverter Reset to a Standard Setting Each Time or Stay on the Last Used Setting?

My Hose is not fitting in the shower holder, how can I fix it?

How to adjust tension on the Shower Holder

How to Troubleshoot and Fix a Leaking 3-Way Diverter

Adjust slide bar holder angle

Can the slide bar be used as a hand grab safety rail?

How to Adjust the Shower Head Holder on the Slide Bar

How to Assemble the Slide Bar Holder

Does the Shower Trim Work with Other Brands?

Troubleshooting: Installation issues for the shower valve and trim

Are the teak shower mats and benches slip resistant? Do they slide on tiles?

What is the status of my order?

Can I make changes to my order?

What forms of payment do we accept?

How do I track my order status?

Order

Shipping Times

Processing Times

Pre-Sale Orders

Shipping to California

Shipping to Canada

International Shipping

Shipping

1-Spray Handheld Shower Head

1-Spray Square Handheld Shower Head

3-Spray Handheld Shower Head with Shut-Off Valve

Rain Shower Head

Square Rain Shower Head

1-Spray Dual Shower Head

3-Spray Dual Shower Head

2-Inch Shower Head

Slide Bar with Handheld Shower Head

Shower Arm and Flange

Bidet Sprayer

1-Handle Shower Valve with Trim

2-Handle Shower Valve with Trim (Integrated Diverter)

Shower Valve Replacement Cartridge

Shower Hose

Shower Filter Replacement Cartridge

Diverter with Holder

Diverter without Holder

Swivel Adapter

Shower Head Trickle Valve

Wall Mount Shower Holder

Shark Skin Grip

16" J-Shaped Shower Arm

Drop Ell / Wall Elbow

Replacement Nozzles

Installation Support

Return Policy

Pre-Order Return

Returns

Warranty Policy

How do I use my warranty?

Warranty Registration

Warranty

Product questions or help?

Do you offer pre-sale orders of products that are new or out of stock?

How should I clean a shower head?

What forms of payment do you accept?

Do you offer wholesale pricing?

Are your products actually made from metal?

What's the difference Between Water Flow Restriction vs. Flow Regulation?

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Can I cancel my subscription at any time?

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