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Do you offer pre-sale orders of products that are new or out of stock?Updated 3 months ago

Yes, we do. Since our products are so high in demand, sometimes there is trouble staying in stock. Due to a high level or requests to take pre-orders, we moved from just compiling a list of customers interested in the product when it became available and began taking pre-sale orders.

Pre-sale orders are for items that are either temporarily out of stock or are new products that have yet to launch. By placing a pre-sale order, you are acknowledging that you are willing to wait until the product comes into stock in order for it to ship.

Pre-sale shipping times are just estimates and are prone to change. We do our best to keep all shipping dates as accurate as possible on our website. If you have specific questions about in-stock dates, please reach our customer service team.

All pre-sale orders must be paid in full in order to guarantee a unit of inventory. Some of these products are our best-sellers and they are shipped on a first come, first served basis. 

Returns are allowed for pre-sale orders and, as all products on our site, are eligible for our 30-day return policy from the time of delivery. Should you want to request a return before the order is fulfilled, please contact our customer support team at [email protected]. For more information on returns, please see our Returns Policy or reach out to our customer service team. 

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