FAQs
Frequently asked questions about orders, shipping and payments.
Product questions or help?
Our customer service hours are Monday-Friday, 9 am-5 pm ET. We can be reached using any of the methods below. 1) Email us at [email protected]. 2) Call us at 854-888-9231. 3) Chat with us Live (Just click on the message icon anywhere on
How should I clean a shower head?
Use mild dish soap, warm water, and a non-abrasive cloth to wipe the product. Avoid scrubbing and dry it immediately with a microfiber towel to prevent spotting. Before using it again, flush it with warm water for at least 60 seconds.
What forms of payment do you accept?
We accept all major credit cards, debit cards, PayPal, Amazon Pay and Shop Pay. Effective September 2020, we are now also accepting select Cryptocurrencies, including Bitcoin, Ethereum, Litecoin and Bitcoin Cash. Payments are processed through Coinba
Do you offer wholesale pricing?
Yes. To apply for a wholesale account at The Shower Head Store please visit https://www.theshowerheadstore.com/pages/wholesale and complete our intake form. Once we've reviewed your form submission and approved your account, you'll receive an email c
Are your products actually made from metal?
Yes! That is what differentiates us from the competition. We use 304 Stainless Steel and Brass that is BUILT to LAST! If you see something on our store, you can trust that it's not chrome plated plastic. The only components that we do not make from m
What's the difference Between Water Flow Restriction vs. Flow Regulation?
In the above video, we highlight Neoperl flow regulators used in our HammerHead Showers products. With HammerHead Showers' flow regulators, you can enjoy a reliable and balanced shower experience, no matter your home’s water pressure. Say goodbye to
Why does water come out of my shower head and the tub spout at the same time?
This issue is most often caused by shower-rise. Shower-rise occurs when water cannot exit the tub spout as quickly as it flows through the valve. When this happens, the water backs up in the system and is forced out through the shower head at the sam