The Shower Head Store logo
The Shower Head Store logo

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Frequently asked questions about orders, shipping and payments.

Product questions or help?

Our customer service hours are Monday-Friday, 9 am-5 pm ET. We can be reached using any of the methods below. 1) Email us at [email protected]. 2) Call us at 854-888-9231. 3) Chat with us Live (Just click on the message icon anywhere on

Do you offer pre-sale orders of products that are new or out of stock?

Yes, we do. Since our products are so high in demand, sometimes there is trouble staying in stock. Due to a high level or requests to take pre-orders, we moved from just compiling a list of customers interested in the product when it became available

How should I clean a shower head?

We like to clean the shower head with white vinegar. Pour the vinegar into a plastic bag and tie it to the shower head: This method is relatively simple and used for when you don’t want to remove your shower head completely. Slip a rubber band around

What forms of payment do you accept?

We accept all major credit cards, debit cards, PayPal, Amazon Pay and Shop Pay. Effective September 2020, we are now also accepting select Cryptocurrencies, including Bitcoin, Ethereum, Litecoin and Bitcoin Cash. Payments are processed through Coinba

Do you offer wholesale pricing?

Yes. To apply for a wholesale account at The Shower Head Store please visit and complete our intake form. Once we've reviewed your form submission and approved your account, you'll receive an email c

How do I unsubscribe from email and/or SMS?

We are sorry to see you go, but if you no longer wish to receive emails from us simply click the Unsubscribe button at the bottom of the email. To stop receiving SMS messages from us, simply reply back to the message with the word STOP.

Are your products actually made from metal?

Yes! That is what differentiates us from the competition. We use 304 Stainless Steel and Brass that is BUILT to LAST! If you see something on our store, you can trust that it's not chrome plated plastic. The only components that we do not make from m