General FAQs
Frequently asked questions about orders, shipping and payments.
Product questions or help?
We can be reached using any of the methods below. Phone: (854) 888-9231. Monday - Friday: 12pm - 4pm Eastern. Live Chat: (Chat icon at bottom right of page). Monday - Friday: 9am - 5pm EasternSaturday: 9am - 12pm Eastern. Email: contact@theshowerhead
What forms of payment do you accept?
We accept all major credit cards, debit cards, PayPal, Amazon Pay and Shop Pay.
Do you offer wholesale pricing?
Yes. To apply for a wholesale account at The Shower Head Store please visit https://www.theshowerheadstore.com/pages/wholesale and complete our intake form. Once we've reviewed your form submission and approved your account, you'll receive an email c
What's the difference Between Water Flow Restriction vs. Flow Regulation?
In the above video, we highlight Neoperl flow regulators used in our HammerHead Showers products. With HammerHead Showers' flow regulators, you can enjoy a reliable and balanced shower experience, no matter your home’s water pressure. Say goodbye to
Why does water come out of my shower head and the tub spout at the same time?
This issue is most often caused by shower-rise. Shower-rise occurs when water cannot exit the tub spout as quickly as it flows through the valve. When this happens, the water backs up in the system and is forced out through the shower head at the sam
What is the flow rate of HammerHead shower heads and valves?
HammerHead shower heads are available with flow rates of 2.5 GPM and 1.75 GPM. Our valves do not have a specific GPM rating, as they do not include a flow restrictor.
Water Pressure
Our products are tested at 80 PSI and made to comply with Department of Energy (DOE) regulations using flow regulators, which limit flow rates to 2.5 GPM. If you have a 1.75 GPM Low-Flow shower head, it also meets strict California Energy Commission