Troubleshooting: Installation issues for the shower valve and trim

If you're encountering issues when installing your shower valve and trim set please review the following troubleshooting steps:

1. Preliminary Checks

Ensure the valve is installed the right way up. The back of the valve has indicators for "up" and "down."
Check that the check valves are open. They should be turned counter-clockwise. The factory setting is open.

2. Verify Water Supply

Confirm water is coming from both the hot and cold lines. This is a pressure-balancing cartridge, and it requires water from both sides to function.
If water is not coming from one side:
- This indicates an issue with that specific water line.

3. Handle and Cartridge Orientation

Ensure the cartridge is installed in the correct orientation:
- The pins on the cartridge must align with the holes in the valve.
Confirm you are lifting/turning the handle correctly as per the valve's instructions.

4. Flush the Lines

5. Check for Clogged Cartridge

If there is still no water:
- Remove the cartridge again.
- Test each water line individually to ensure water flows through them.
- If water flows correctly from both sides, the cartridge may be clogged (likely during installation). Replace or clean the cartridge.

We want to offer as much support as possible when it comes time to install your shower head and shower accessories.

If you still need assistance, our expert design team & plumbing professionals are available to assist you and answer any questions you may have.

Product Questions or Help?

1) Give us a call at (854) 888-9231

2) Send an email to [email protected]

Troubleshooting: Installation issues for the shower valve and trimUpdated 11 days ago