Return PolicyUpdated 3 months ago

It's understandable, not every product will meet your needs. Whether the finish didn't match or the shower head didn't fit your application, we've got your back. 

That’s why we offer a flexible return policy to make things as easy as possible for you.

WHAT QUALIFIES FOR A RETURN?

All Returned products must meet the following criteria:

• 90-Day Satisfaction Guarantee: If you’re not completely satisfied with your purchase, return the product within 90 days of delivery for a refund. While we accept returns for any reason, the product must be returned in good condition with all components, instructions, and packaging.
• All components, instructions and packaging: Item being returned includes all components, instructions and packaging. (Please note, returns made that are missing parts or the original packaging are only eligible for a 50% refund).

HOW TO MAKE A RETURN

1. Submit a return via our self-service returns portal. Here's the link to our portal. Please do not ship the product(s) back without first submitting your return via the portal or you will not be eligible for a refund.
2. Repackage In The Shipping Box being sure to include the product with all of its components in the original manufacturers packaging.
3. Ship The Package Back to The Shower Head Store Returns Department via USPS, UPS, or FedEx. You are responsible for the condition that we receive the return in. So, please, package the products inside of a secure shipping box so that the goods are not damaged in transit.

Important: Once a return is approved, customers have 30 days to ship the item back to us. If the item is not received within 30 days, the return will be marked as "Not Received" in our system, and the return process will be closed.

CHARGES AND CREDITS

Restocking Fees - The Shower Head Store does not charge restocking fees. 

Missing Parts or Original Packaging - Returns missing parts or original packaging may be subject to a partial refund.

Refunds - Made to the Credit Card or PayPal Account used to make the purchase. Once the product(s) is received back and inspected, the applicable refund will be issued within 3-5 days.

DAMAGED OR INCOMPLETE ORDERS

If your item(s) arrives damaged, defective or is missing parts, please email [email protected] with your Order Number and a description of the problem.

For damaged items, be sure to include a photograph to assist us in processing the claim. Once the above has been done, a return will be authorized and a shipping label will be sent for your return.

Replacements cannot be issued without a return first being accepted. The sooner you notify us the better. 

PRE-SALE ORDERS

Pre-sale orders are for items that are either temporarily out of stock or are new products that have yet to launch. By placing a pre-sale order, you are acknowledging that you are willing to wait until the product comes into stock in order for it to ship.

Pre-sale shipping times are just estimates and are prone to change. We do our best to keep all shipping dates as accurate as possible on our website. If you have specific questions about in-stock dates, please reach our customer service team.

All pre-sale orders must be paid in full in order to guarantee a unit of inventory. Some of these products are our best-sellers and they are shipped on a first come, first served basis. 

Returns are allowed for pre-sale orders and, as all products on our site, are eligible for our 30-day return policy from the time of delivery.